The Four A's
How We Work - The 4 A's
Accumulate
We believe that gathering information is the foundation of improvement. Our dedicated team collects data through various channels, ensuring we have a comprehensive understanding of how our service functions. We utilise surveys, feedback forms, and direct interactions to gather insights from service users, their families, and our staff.
Assess
Once we’ve accumulated data, our experts dive into the analysis phase. We carefully assess the information, identifying both the positive aspects and areas that need attention within our service. This critical step helps us gain valuable insights into what’s working well and what requires improvement.
Action
At United Support Services, we believe in the power of proactive change. After assessing the data, we take immediate action to reinforce and amplify the positive aspects of our service. Simultaneously, we work tirelessly to implement improvements where needed. Our goal is to ensure that our residents receive the best possible support and care.
Acknowledge
Acknowledgment is at the heart of our approach. We don’t just work behind the scenes; we keep you informed every step of the way. We provide constructive feedback to our staff, service users, and their families about the excellent progress we’ve made and the steps we’re taking to address any challenges. This transparency fosters trust and collaboration within our community.